CIT2

CIT

PROJECT CONTENT – CIT is a service that offers client intent for pharmacy accounts, plans and benefits. Business is focusing on enchantment of current software capabilities for both pharmacy benefit and client install processes. The goal is to find a solution to improve performance and usability of the application to better maintain efficiency of provided service and great flexibility around what to edit and how, as well as how to apply the results for both clients and users. 

DESIGN CHALLENGE Redesign UI screens to improve usability and functionality of the application so users could maintain clinical coverage elections for their clients and customers in order to offer flexible solutions.

MY ROLE – Enterprise Product Designer

COMPANY – Cigna | Pharmacy IT

TIMELINE –  December 2020 – Present

 

DESIGN PROCESS

SOLUTION HYPOTHESIS 

 

RESEARCH & ANALYSIS 

 

USABILITY TESTING

 

UX ARCHITECTURE

 

PROTOTYPING & TESTING 

 

POLISHED MOCKUPS

Published: January 12, 2021